What’s Covered

• Incomplete or missed cleaning areas
• Unsatisfactory results due to our error
• Damage caused by our team or equipment
• Services not performed as agreed
• Quality issues with products used

Resolution Options

If you’re not satisfied with our service, we offer:

1. Re-Service (Preferred Option)

• We’ll re-clean your vehicle at no additional cost
• Available within 48 hours of original service
• Performed by our most experienced team members
• Includes correction of any missed areas

2. Partial Refund

• Available for services that cannot be corrected
• Refund amount based on the unsatisfactory portion
• Processed within 3-5 business days
• Returned to original payment method

3. Full Refund

• Available in cases of significant service failure
• Must be requested within 24 hours of service
• Subject to manager approval
• Processed within 5-7 business days

How to Request Resolution

1. Contact Us Immediately: Call +27 74 473 3403 or email kotskie99@gmail.com
2. Describe the Issue: Explain what aspects of the service were unsatisfactory
3. Provide Photos: If possible, take photos of the areas of concern
4. Schedule Inspection: We may need to inspect the vehicle
5. Choose Resolution: Select from available resolution options

Time Limits

• Re-service requests: Must be made within 48 hours
• Refund requests: Must be made within 24 hours
• Damage claims: Must be reported before leaving premises
• Quality concerns: Should be reported same day

What’s Not Covered

• Pre-existing damage not reported before service
• Normal wear and tear of vehicle
• Damage caused by customer negligence
• Services performed more than 7 days ago
• Weather-related re-soiling after service
• Customer preference changes after service completion

Product Returns (Retail Items)

For retail products purchased from AutoWash:

• Unused products: 30-day return period
• Original packaging: Must be unopened and in original condition
• Receipt required: Proof of purchase must be provided
• Restocking fee: May apply to opened products

Mobile Service Policy

For mobile car wash services:

• Same satisfaction guarantee applies
• Re-service can be scheduled at our facility or your location
• Additional travel charges may apply for re-service
• Weather-related cancellations receive full refund

Prevention is Best

To ensure your satisfaction:

• Discuss your expectations before service begins
• Point out areas of special concern
• Inspect your vehicle before leaving
• Ask questions during the service process
• Provide feedback to help us improve

Dispute Resolution

If you’re not satisfied with our resolution:

1. Speak with our manager
2. Request escalation to owner
3. Consider third-party mediation
4. Contact local consumer affairs if necessary