Opening Hour

Mon - Fri: 8:00 AM - 6:00 PM

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+27 79 352 0443

Help & Support

We’re here to help! Find answers to your questions or get in touch with our support team.

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Browse FAQ

Find instant answers to common questions about our services

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Schedule your car wash appointment online in just a few clicks

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🛠️ Common Issues & Solutions

Booking Problems

  • Clear your browser cache and cookies
  • Try booking from a different browser
  • Call us directly for phone bookings
  • Check your internet connection

Payment Issues

  • Ensure your card details are correct
  • Check with your bank for international transactions
  • Try a different payment method
  • Contact us for alternative payment options

Account Access

  • Use the “Forgot Password” link
  • Check your spam folder for emails
  • Ensure you’re using the correct email address
  • Contact support for account recovery

Service Questions

  • Review our service descriptions
  • Check the FAQ section
  • Call to discuss specific requirements
  • Request a custom quote

📱 Mobile App Support

Coming soon! We’re developing a mobile app for easier booking and account management.

📋 Service Guidelines

Before Your Service

  • Remove all personal items from your vehicle
  • Arrive 5 minutes before your appointment
  • Inform us of any special requirements
  • Take note of existing damage to report

During Service

  • Wait in our comfortable waiting area
  • Feel free to ask questions about the process
  • Let us know if you need to leave early
  • Review the work before leaving

After Service

  • Inspect your vehicle thoroughly
  • Report any concerns immediately
  • Leave us a review if you’re satisfied
  • Schedule your next appointment

🔧 Technical Support

Experiencing technical issues with our website? Try these steps:

  1. Refresh the page (Ctrl+F5 or Cmd+Shift+R)
  2. Clear browser cache and cookies
  3. Try a different browser (Chrome, Firefox, Safari)
  4. Disable browser extensions temporarily
  5. Check your internet connection
  6. Contact our technical support team